ITicketManager Interface

[This is preliminary documentation and is subject to change.]

Manages tickets

Namespace: Netadmin.Management.Ticketing
Assembly: Netadmin.Management.Interfaces (in Netadmin.Management.Interfaces.dll) Version: release/9.0@131b654fe7332b0776120c2b44d96c6cac5ac9a2

Syntax

Copy

public interface ITicketManager : IManager<ITicketDetails>, 
	IDetailsable<ITicketDetails>, IFilterable<ITicket, ITicketFilter>, 
	ITop100ForProvider<ITicket>

Public Interface ITicketManager
	Inherits IManager(Of ITicketDetails), IDetailsable(Of ITicketDetails), 
	IFilterable(Of ITicket, ITicketFilter), ITop100ForProvider(Of ITicket)

The ITicketManager type exposes the following members.

Methods

Name	Description
void	AddAttachmentToPost(IPostAttachmentData)	Attaches a file to a ticket post
Int64	AddPost(Int64, Int64, ITicketPost)	Adds a ticket post to a ticket
Int64	CreateTicket(String, Int64, Int64, Int64, ITicketPost, IEnumerableIPostAttachmentData, Int64)	Creates a new ticket with attachments
ITicketDetails	Details(Int64)	Get details for entity with specified Id (Inherited from IDetailsableT.)
IPaginationT	Filter(TFilterDtoInterface, PaginationRequestTDToInterface)	Searches for entities using a filter and returnes a pagination based on the supplied request (Inherited from IFilterableTDToInterface, TFilterDtoInterface.)
IEnumerableT, T: ITicket	GetAllTicketLabeledWith(String)	Returns all tickets that have a specific label
IPostAttachment	GetAttachmentInfo(Int64)	Returns details of an attachment
Stream	GetAttachmentStream(Int64)	Returns a data stream for the specified attachment. Remember to dispose the stream
IDictionaryTKey, TValue, T: Int64	GetNotificationSubscribers(IEnumerableInt64)	Get notification subscribers on given tickets
String	GetRegardingDisplayName(Int64, Int64)	Get the display name of the object that the ticket regards
IEnumerableT, T: ITicketRegarding	GetTicketRegardings	Returns registered ticket regarding handlers
IEnumerableT, T: ITicketLink	GetTicketsLinkedFrom(Int64)	Returns ticketlinks from a ticket
IEnumerableT, T: ITicketLink	GetTicketsLinkedTo(Int64)	Return ticketlinks to a ticket
IReadOnlyDictionaryTKey, TValue, T: String	GetTop100(ExpressionFuncT, String, String, NullableInt64)	Retrieves the first 100 matches of the search string. For each string, a maximum of 100 ids are returned. Please see the interface for the manager for documentation on supported properties (Inherited from ITop100ForProviderT.)
void	LinkTicket(ITicketLink)	Links a ticket to another ticket
void	MoveTicket(Int64, Int64, Int64)	Moves the ticket to a new regarding
ITicketPost	PostDetails(Int64)	Returns details of a specific post
void	RemoveAttachmentFromPost(Int64, Int64)	Removes an attachment from a post
void	SetServiceProviderOnTicket(Int64, Int64)	Sets a link between a ticket and a service provider. Can not be used to change or remove an existing link
void	SetTicketDeadline(Int64, DateTime)	Updates the deadline on a ticket
void	SubscribeToNotification(IEnumerableInt64, IEnumerableInt64)	Subscribes a ticketusers to ticket notifications on tickets (many to many)
Boolean	TogglePostVisibility(Int64)	Toggles the customer visibility of a specified ticket post
Boolean	ToggleServiceProviderPostVisibility(Int64)	Toggles the visibility of a post for service providers
void	ToggleTicketVisibility(Int64, Boolean)	Sets the customer visibility of a specific ticket
void	UnlinkTicket(ITicketLink)	Unlinks a ticket from another ticket
void	UnsubscribeToNotification(IEnumerableInt64, IEnumerableInt64)	Unsubscribes ticket users notifications on tickets (many to many)
void	UpdateTitle(Int64, String)	Updated the title of the ticket

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Remarks

Supported Top100 properties: * ExternalReference

Reference

Netadmin.Management.Ticketing Namespace